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MS
Matthew S

1 reviews | Active since May 2017

16 Jul 2019, 11:47

Service: Non-existent

Good day

Kindly note it has been 21 days since the claim has been submitted to Hybrid with only the window being replaced. There is no consistency with regards to feedback on the claim which is not acceptable.

Please may I have a comprehensive update on the following

- Battery: when will the payment be processed as my dad submitted two AOL to HDS with no feedback. My dad is currently borrowing a battery from a friend! - Spare wheel: No feedback! Is this included on the AOL? Please note my dad travels a lot – with no spare wheel in the vehicle poses a risk in an event of a flat tyre! - Lock nuts: No feedback! - Repair to the dashboard: No feedback!

This is a straightforward claim – will I be experiencing this type of service in an event of an accident/****** vehicle/Burglary??? If that’s the case I should probably consider moving my insurance as well as my Dad’s – not to mention all my friends and family I recommended HDS to.

Regards GS SMITH

0
Replies (3)
Hybrid Risk Management
Hybrid Risk Management's reply17 Jul 2019, 08:43
Official
Thank you for bringing this to our attention. According to the broker, the signed AOL's have not been received. Kindly forward to *** in order to process payment. We will contact your broker again to help you resolve this matter.
MS
Matthew S's update18 Jul 2019, 13:47
Reviewer Update
Dear Hybrid. Thank you for the speedy response to the complaint. its such a pity that clients have to resort to these platforms in order to get things done or merely just to get your attention. With that being said i have to compliment Yolande Findlay with the the exceptional service, care and empathy she has shown with regards to the claim. Even though she is in the front office she went out of her way to get this matter sorted and resolved - throughout the day she has provided me with feedback. i salute her professionalism and work ethic. i will not be moving my insurance because of you.
Hybrid Risk Management
Hybrid Risk Management's reply19 Jul 2019, 09:35
Official
I am glad that we could assist you in getting this resolved. Our apologies for the delay. Thank you for complimenting Yolande, we will pass this on to her as well!