DR
Dirk R

1 reviews | Active since Mar 2018

15 Mar 2018, 15:25

Poor service

I have a claim that is now in process since September 2017. Six months and counting... Definitely not what I expect from my Insurer.

0
Replies (1)
Hybrid Risk Management
Hybrid Risk Management's reply10 Apr 2018, 09:30
Official

Good day,

Trust you are well.

We try our very best to Facilitate third party claims as far as possible.

The third party process is unfortunately a very lengthy legal procedure as liability needs to be determined and the insurer has to determine that their client is 100% liable.

Third party claims are not handled by the broker, nor the underwriting manager but by the insurer which is Bryte in this case.

We will however continue to work along with the claims handler at Bryte and will advise you on further progress as and when it takes place.

We apologize for any delay caused and we always strive to do the best.

Kind Regards,
Hybrid Risk Management