Pathetic Service!

What pathetic service from these ******! Cell Phone Damaged Claim was logged 17 Dec 2109. Today is 17 Jan 2020. I had to get my own quotes in CPT and the supplier I used said the device was irreparable. Hybrid's own supplier (Mobile Fix - DO NOT USE THEM EITHER) in JHB suggested the phone can be fixed but they would only have my color phone available by 15 Jan 2010. Today, (17/01/2020) they inform me that the phone is now irreparable. Hybrid now wants to pay me out at the quoted amount (from the CPT supplier) and not the amount to replace the device. They are clearly taking a chance.