Incompetency

Phoned Hybrid Risk Management on 04 December 2017 and reported that my front windscreen needs to be replaced. Had to phone them on a daily basis for feedback. No response from them. Claim only approved on Wednesday 13 December 2017. I live in Centurion and must now drive to Pretoria North Glassfit to have the windscreen replaced. They are not prepared to courier the windscreen to Glassfit Centurion. Not customer orientated excuse after excuse for a week and a half just to replace a windscreen. Pathetic they are useless. Will definitely not recommend them. STAY AWAY MONEY SHARKS. Requested three times to speak to the CEO was refused each and every time.