Bad service and unprofessional behaviour

Bad service and unprofessional behaviour 1. Repairs to Solar geyser took almost 6 months to be repaired. Four different service providers sent through to cone abd repair, damaged wall and ceiling which they did not fix. For four months a electric geyser was running up my electric cost bill, and only after numerous phone calls was it repaired in August. LAMINATED FLOORING, what a nightmare. After service provider changed the laminated flooring, he was called back on three occasions to come and fix the skirting of the floor boards. Doesn't it follow that if it was not fitted initially correctly it would need to be replaced and that tge boards would lift. So now the insurer is saying we threw water on the floor, hence the lufting of the boards?