HYBRID COLLECTIONS ARE SCALES ACT ING AS IF THEY ARE ALTECH NETSTAR

Hybrid Collections a ******* who claim to be collecting on behalf of Altech Netstar and have a very, very bad customer service that I cannot compare. In December 2017 I sold my Dodge Journey with had an Altech Nestar device. In February I requested a settlement figure from Altech Netstar for the remaining months of my 3 year contract and I settled it including the January missed payment of R99,00. On the 12 February I received a call from Hybrid Collections saying I need to pay them the R99, 00 missed payment that I ow Altech Netstar. On the 16 February I spoke to Ellen from Hybrid Collections and also emailed her at the email address ********** that she gave me where I explained that I have settled the account with Altech Netstar. Miss Ellen told me that she understands and has given the matter to her manager Sipho. That useless manager Sipho does not answer numerous emails that I have sent to him on the email (manager@hybrid collections.co.za) explaining that the account is fully paid and settled with Altech Netstar in February 2018. On 12 April I received a call from Hybrid Collections and spoke to Thelma asking me to pay R201,00 for the outstanding payment of my account with Altech Netstar. I again patiently explained to her the above and referred her to Ellen whom I had emailed proof of settlement. This Thelma lady asked me to email her and she will sort it out with her manager Sipho. On the 16 April same week, I got a call again from Hybrid Collections and spoke to an Alistair who said I have to pay R215,00 for my outstanding account with Altech Netstar. I then lost patience with Hybrid explaining the same thing and the ever increasing demanded amount from R99,00 to R215,00.

That's when I wrote a very tense email to Altech Nestar management asking them to fix this or face my legal battle with their collections agent. Altech Netstar wrote back and apologised for the way I was badly treated by Hybrid Collections and assured me that it was not them demanding all those amount since my contract has been fully settled. I would have left it there but unfortunately I got another call from Hybrid Collections on the 21 April morning demanding R...?. I didn't want to hear what amount as I already new that they have again inflated it so I dropped the call and decided to write this note and warn other Altech Netstar customer about these ******* called HYBRID COLLECTIONS.

They are SCALES and ******S who spoil the service of Altech Nestar. Watch out for them as when they call you they say they are calling from Altech Netstar regarding your tracking device but THEY ARE ********.

If you get a call from them, I advice that contact Altech Netstar direct and settle whatever directly with Altech Netstar and do not try to settle anything with Hybrid Collections as you forever pay non-ending amount and get calls from different call centre agents for the same account for ever.