Hybird Collections or maybe Hybird *****ward?

Netstar - ***9

This company is still harassing me for payment for my Netstar account after the cancellation department slip up and even after i have received correspondents that this will be credited.

The lady that called me even when i explained the scenario to her she responded in an irritated manner that as long as she informed me that i still owe the money its fine. How do you do collection this way?

From: Thato Boitheko Sent: 15-October-2021 10:19 To: *** Subject: RE: ***9

Good day Susanna,

Please accept our apologies for all the inconveniences caused.

In response to your request, kindly be advised that your services are now cancelled and we have also requested a credit for October 2021 invoice

Reference : CAS-***-D6Z9

Kind regards,

Thato Boitheko Client Liaison Officer Customer Service