Case never being closed

Not us trying to rectify someone’s mistake and have it being met by *********** people. Why is this a thing. It seems like Netstar and the different departments work in silos. The fact they don’t deliver what they promise. We send through communication and nothing gets done. When you follow up the information conveniently didn’t come through and you must try again. Nobody wants their name *****ed by such foolishness. Please guys let’s do better.