Bad service and **********

For some time i believed that this company rips off people's money. I mean why are they playing hide and seek, doggy wherelse am trying to sorts out my payments issues, because they are totally failing to come through for me. Early 2019 i received a call from a girl called Ntando whom apparently used to work at Hybrid. She told me that my Account from Boston College has been handed over to them due to failing to pay the accouts and they can assist if we can come up with the arrangement on the money that i can be able to pay every month until i finish. My outstanding balance at that time was R4800. We agreed that they will be deducting R500 from my Account every month and perhaps after 3 months i can qualify to ask for a settlement discount. This arrangements were made with Ntando and the case was closed until december where i started receiving sms that shows me that Hybrid was trying to deduct money from my account earlier than the date we agreed on. Which i understood because lots of companies closes on December for the holidays. Unfortunately i didn't have R500 in my account for them to able to deduct until the 23th where i was paid and their payment went through. On the 12 Jan 2020, i missed 2 calls from them and then got 3 of the same SMSs that says i must get back to them urgently.

They wanted to tell me that this month they will be deducting my instalment on the agreed date and asked me if i was aware that they made early deductions on December. During that call i asked them if they could tell me my outstanding balance which they did and said it was R2100.00 but so far i have paid R3500.00. With a confusion i asked them how could it be that much if i was owing R4800 and so far i have paid R3500? They started telling me about interest and other charges they are charging me which i didn't understand and they ended up sending me the statements where i can see those charges. I went crazy when i saw that they are charging me for sms they sents to me ( which i get 3 of the same almost everyday), they also charge me For phone calls( whether i call or they do or whether i answered or not),they also charged me interest of commission which i don't know what it means. I then asked to call them back once i've spoken with Boston coz there was a lot that didn't make since.

Yesterday on the 14/01/20 , i went to Boston to speak to the financial manager of student's accounts.i explained everything to him, showed him the statement as well that i got from Hybrid. He decided to call them so that i can try to talk to them to clarify everything to us and so we can all come up with the solutions that i get a better settlement discout. The girl called Modiehi answered the phone ( i believe she works at a call centre), i started down again by explaining everything to her and asked how much is my balance again. She disclosed that i now owe R2400 which increased in few days from the last time i spoke to them. I asked her how much am i going to pay if i get a settlement discout,she said R1800 roughly. I complained that the money its almost R2000 and wherelse i owe R1300 and am only willing to pay R1500 because when this payment arrangement method was made with Ntando, she didn't tell me that i was going to be charged for phone calls that i make, get or missed, sms and other interests. Modiehi then said no it was Ntando's mistake not tell you all about that coz its optional whether u need to receive communication with them or not and unfortunately the girl does not work there anymore, which they cannot do anything about it or either include her on the conversation coz its not gonna help. I was so surprised, shocked and ****ed at the same time coz i don't know why did they have to keep in contact with me coz the arrangements was made with them that they will deduct money until i finish my outstanding balance that i owe boston. She refused to take my offer that i can only be able to pay R1500 to settle my balance and said it was too little, her manager will not agree to that. I asked to speak to the manager directly and she put us on hold saying the manager is still busy. We waited for half and hour where we decided to drop the call and call again. Modiehi again answered the phone and said they are still busy, they will get back to us shortly. We waited another 30min, where we tried to call again and it was now going straight to voicemail. I tried to call with my cellphone, the very same girl answered, i immidaetly asked her why is it that she doesn't want to talk to us and being doggy? She souded not caring and just said to us that they are busy with other calls and so is the manager, and she said she doesn't want to disturb him coz he's got his headsets on," as if i was not a client as well that has been waiting for 3hours at that time for the same manager who is taking other calls and avoiding mines' ". We got put on hold again for him to come through to us for another 20min.i impatient and tried to call again and my cellphone was now also blocked, the calls were going straight voicemail. Am so angry and in need of help coz i want settle the money that i owe Boston so i can be able to register and finish off my studies. If i continue with this account, it is clearly a waste of time since my balance keeps getting added up with the same amount of money that i pay as an instalment to finish the outstanding balance that i owe Boston College every month . I don't know why are they doing this to me but they are doing it. And funny enough my account at Boston still says i owe them R4800 which i was owing them at the beginning.