Ryobi poor service

On or about 10 January 2025, my husband contacted Ryobi Johannesburg for a Ryobi PowerVacuum RBV-3010 Serial number ***. He requested prices for a bag and an impeller. He was supp**** with prices for both and they indicated that they had the parts. He did not want to pay courier charges and wanted to support a local business, and therefore contacted Ryobi PE to find a local agent in the Garden Route. He was referred to Huster Machinetool Company in George which according to Ryobi PE is the closest Ryobi agent to us in Mossel Bay. The price of the bag from Johannesburg was determined to be R195 excluding courier costs. He had to follow up with Huster a couple of times and was eventually told on Monday 20 Jan that the bag would be there by Wednesday/Thursday that week. On Thursday 23 Jan we went to George for other business and phoned Huster whose switchboard lady told us the bag would be delivered to them between 10am and 12pm. At 12:20 we went to Huster - the sales lady knew nothing about it. My husband obviously was very angry and we then contacted Ryobi's NSM who undertook to get to the bottom of the story and to get someone to contact us on Monday 27 January 2025. To date we have not had any communication from Ryobi and have landed up making our own bag. This kind of service is shocking and we expect an apology from Ryobi. We are also wanting to order a new impeller which could not be supp**** by Huster Machinetool Company, George (telephone number ***. We would appreciate a telephone call from Ryobi.