The most ****ndous experience ever

Item: Hussar Grill
Rating: 1
Author: Ishereen J

Omw I cannot believe the experience we had on 1 December 2017, and on my birthday!! I booked a table for 10 at Hussar Grill Willowbridge and only 7 arrived. The other 3 were on their way and i informed the waiter of this. Eventually, after having supper and drinks, we decided to leave as i could not wait any longer. We asked for the bill and to my suprise, we received a R600 (200 x3) for the 3 people that did not arrive. The manager was called: The manager arrived with attitude already, and I explained the issue, letting him know no one let me know there will be a penalty. Not only did he speak over me and not give me a chance to talk, but he raised his voice at me and also turned around and just walked away from the table while I was talking. I will never ever ever step a foot in that place. I have to get the owner's details, he needs to know about this! It was probably the worst birthday of my life! And you would think for such an upstanding restaurant that you would receive 5-star service. I would rather recommend people go to Spur after this!! I promise you, if this is not resolved soon, I will take this further!

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Ishereen J's updateReviewer Update

07 Dec 2017, 17:12

Look what a reply i received from the Manager: I actually cannot believe this! From: The Hussar Grill Willowbridge ********** Sent: 07 December 2017 04:33 PM To: Ishereen Jacobs (Business Support Centre) ********** Subject: Your visit to Hussar Grill Hello Ishereen, I have been expecting your email. You do not need to get the owners details as explain this to him, as it was me that discussed this issue with you on the night. We asked twice if we could make use of the extra table, to which request you refused. Your group placed their meal orders, a clear indication that you were not expecting your 3 guests to arrive. We requested this table again. I did communicate my disappointment with you about your selfishness in this regard. I did not raise my voice, and I let you voice your opinion and views about the extra charge. I did leave the table abruptly, and for this I apologise for my lack of good manners on my hasty departure. We deducted the charge as your point in this regard was correct that this was not communicated to you beforehand. Please accept my apologies for upsetting you on your birthday evening with us. I do trust the food and service from Tracey was of a high standard through the evening. Thank you and best regards Russell Russell Minter-Brown Lisa Minter-Brown Natasha du Pisanie Directors The Hussar Grill, WIllowbridge

Ishereen J's update07 Dec 2017, 17:12

Reviewer Update