Terrible meal

We ordered 2 gin and tonics and specifically said we want a small dash of bitters. Both arrived very red and full of bitters. 2x Cajun chicken salads - was very average. 1x garlic snails, arrived cold and no garlic. Sent back, arrived hot but still no garlic so we asked them to bring some garlic sauce which they did. No charge. I ordered a 200 g Fillet, medium rare. It arrived VERY cold, and I'm talking about the outside of the steak. The whole steak.was room temperature. I've never received such a cold stake in my life. I sent it back and they brought it back on a hot plate, but the steak was still cold. I called for the manager and asked for his finger so I could place it on the steak. He tried really hard not to touch the steak but with some insistence, he did and showed surprise at how cold it was. They brought a new steak which was now warm. While it was relatively tender, it was bland with no taste. This steak probably falls near the bottom of the worst steaks I've ever had. I doubt they will ever see me again, unless it's for a beer which hopefully will be slightly colder than my steak.

The staff were friendly and the service was OK.