Huson Panelbeaters

Hi my name is Lindiwe Mthethwa, PSG Insure policy number ***-1. I got into an accident earlier on during April of this month and my insurance company sent my car to Huson Panelbeaters Nelspruit. The service I received from Huson Panelbeaters in nelspruit was very horrible. They’re communication and customer service was bad. I was never called or updated about my car and I had to call them just to find out what’s going on with the car. The car stayed there for almost 3 months without being fixed. When I got the car back it was filled with dust and the paint was two colours which looked very ugly, the back seat is damaged, my boot does not close properly anymore and my air conditioner came back faulty. I took my car to the company to show them about the state I found my car in the person who assisted me was very rude and disrespectful and **** to me telling me my car already had two different paints when it came. I was advised to bring the car back again, but they refused to paint it properly. I was afraid if I take it back because it will be delayed again for 3 months without any update. The customer service I received here was appalling to say the least. The Huson Panelbeaters Nelspruit staff is very unprofessional I had to keep calling them to know what’s going on and they never bothered getting back to me. This is the worst service I’ve ever received I wouldn’t recommend this place to anyone due to the way I was treated and the condition of my car when it came back. I had to fight with them to get my car back due to a family emergency and it’s our only form of transport. I don’t understand how a paying customer was treated with such neglect. This is very unacceptable and it needs to get addressed. Who knows how many more clients are being mistreated.