Poor Arogant service

Item: Huson Autobody
Rating: 1
Author: Christo C

Poor/ No service I was involved in a car accident on the Barberton road. Insurance First for Woman sent out a tow in from Witrivier that left my husband and myself stranded next to the road for two hours. Eventually the tow truck came and we had to call a friend of a friend to come pick us up. This was 11 June 2016. We had to take a shuttle back to our home town Middelburg. since then the car Kia Picanto went form Chris Craft to Huson Autobody. We were patient for nearly 4 months now, and were updated via sms from Chantelle, see SMS communication. Who we found out is not with the company any more. SMS trail 27/6/2016 GOOD DAY, WE ARE AWAITING PARTS TO ARRIVE TO PROCEED WITH REPAIRS. MOST OF THE SUSPENSION PARTS HAS BEEN CONFIRMED AS BACK ORDER FROM SOUTH KOREA. REGARDS HUSON 28/6/16 GOOD DAY, JUST TO INFORM WE ARE STILL AWAITING PARTS TO ARRIVE. VEHICLE AT PANELBEATING FOR REPAIRS ON SIDE PANEL & SILL COVER. REGARDS, HUSON - ********** 7/7/16 GOOD DAY, JUST TO INFORM FRONT BUMPER HAS ARRIVED. STILL AWAITING REST OF PARTS THAT IS ON BACK ORDER FROM SOUTH KOREA. WILL KEEP YOU UPDATED. HUSON ********** 858 25/7/16 GOOD DAY, JUST TO INFORM ALL PARTS HAS ARRIVED EXCEPT FOR CONTROL ARM. SHOULD BE HERE IN THIS WEEK STILL. VEHICLE ON LIFT FOR SUSPENSION FITMENT. REGARDS HUSON 26/7/16 GOOD DAY, JUST TO INFORM QUERY SEND TO KIA ON OUTSTANDING CONTROL ARM. WILL INFORM AS SOON AS FEEDBACK RECEIVED. REGARDS HUSON 10/8/16 GOOD DAY, JUST TO INFORM COMPLAINT LOGGED WITH KIA SOUTH AFRICA REGARDING THE OUTSTANDING CONTROL ARM. NO FEEDBACK RECEIVED REGARDING THIS PART. REGARDS HUSON 12/9/16 GOOD DAY, JUST TO INFORM ALL OUTSTANDING PARTS HAS ARRIVED FOR VEHICLE. VEHICLE ON LIFT BUSY WITH LAST FITMENT. REGARDS, HUSON - ********** 15/9/16 GOOD DAY, JUST AN UPDATE ON YOUR VEHICLE - YOUR VEHICLE IS IN THE PRIMING BAY AND THE ESTIMATED COMPLETION DATE HAS MOVED TO 23.09.16. REGARDS HUSON 19/9/16GOOD DAY, JUST TO INFORM YOU THAT YOUR VEHICLE IS CURRENLTY IN THE POLISH BAY. REGARDS HUSON - ********** We arranged to collect the car on Tuesday 27 September. When we arrived, we were told the car is not finished, and was test driven that same morning and that a a problem was found, a new control arm has been ordered by Manager Hubert Neethling, ********** who at first did not want to see us the client. Mr Neetling said that they were under the impression that we would arrive on Wednesday. We asked to see the car, and Mr Neetling said that a problem was found the morning while the car went for a test drive with the control arm. A new control arm would be sourced and available to be installed on Wednesday or Thursday we would be kept up to date. We since heard nothing. As my husband stayed with him while he made the call to the supplier he could hear from the conversation that the supplier had no idea that the control arm were ordered. I Phoned First for Woman this morning and spoke to Linda (011) ********** , I made it clear to Linda that we had drove a round trip to collect the car plus 2 x R78 toll gate fees, all for nothing, I also told her that I would expect a call-back before COB today, yet again, I received no call. I Phoned First for Woman this morning and spoke to Linda (011) ********** , I made it clear to Linda that we had drove a round trip to collect the car plus 2 x R78 toll gate fees, all for nothing, I also told her that I would expect a call-back before COB today, yet again, I received no call. I expect Huson to deliver my car, on a low-bed tailor, I was retrenched and can not have yet another trip at my expense due to negligence of a company who is supposed to keep their word. My car had 3/4 full tank at the accident but is now "conveniently" empty, Petrol light on, and want that reimbursed as I left it. My Excess is R4450 which i'm fully prepared to pay, but no extra hidden costs or vehicle transfers here. Mr Hubert Neethling had an nonchalant, arrogant, attitude that this is a huge miscommunication, his word “things like this happen. (I say not when this amount of money is at stake) and I am not happy with an attitude like that. I'm expecting First for Woman to come to my aid, I pay my insurance not to have issues like this. I expect my car to be delivered on a flatted at my home before 12PM on Friday morning. My tank ¾ as I left it.

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