Appalling service

I am appalled by the service of huru I did check in March for ******** check paid it came back as hit then I went for police clearance after it was done last week I got my pdp went back to postnet for another check now in April surprisingly it came back as hit for second time after police clearance and acquiring my pdp mind you I went to SAPS Krugersdorp SAP 69 division yesterday they told me I had nothing under my ID or fingerprints but will go get print out from SAP 69 my issue is huru can directly check with SAPS head office they sent feedback from March prior to doing Clearance