Communications and service failure

I ordered - to a total of aprox R110 000 - blinds through a local supplier here in Cape Town. The factory is in JNB - Hunter Douglas and they represent LUXAFLEX blinds here in SA. As we have been renovating, we have ordered the blinds in phases as with the completion of the renovations. My recent and final order has been a disaster. Hunter Douglas failed to inform their local distributor that the material was delayed. After 2 weeks of calls by the local distributor to HD - the local distributor sent an email to the Management Sales team. We managed to get a reply - a short 1 liner to advise that material delayed, arriving the Monday, blinds to be assembled / manufactured Tues and dispatched Wednesday. I then responded as the client - albeit end client in the case of HD - but still the client! The Sales Manager who is currently on sick leave did respond. Which I really appreciated. However since then the sales team that is in the office (fit and healthy) have made no effort whatsoever to ensure that these delayed blinds actually get dispatched. Actually I am not even sure that they have been manufactured yet.<br> I have emailed, left messages but simply silence. Pathetic service.