Questionable Business Ethics

I bought a chronograph online from Huntalot. The item was paid and the next day, they informed that the item was out of stock. I was given a option to wait till the item comes into stock again or purchase an alternative product. No mention was made that I could also request a refund. I called the Company and requested a refund, which was confirmed by e-mail the same day. They informed me that the refund will take 3 to 5 days. As the refund was not done in the agreed time, I called again and the matter was resolved within the next 3 days.

I cannot fault the Staff member who assisted me, as she was very helpful.

However the Company should review its ordering system, which should indicate to the customer that the item is out of stock. Huntalot do indicate in its rules and regulations that the customer must call the sales department to find out if they have stock before paying. But who does that? If one purchase items from Safari and Outdoor or Habita Africa, they will indicated that items are out of stock before you start ordering.

My opinion is that Huntalot Management should resolve this problem as it is making life for its staff very difficult and one has no alternative by to question its business ethics. They have a great range of products on offer at very competitive pricing and it is a shame that its owner has failed to resolve this basic issue for such a long time. My rating: Hultalot Staff: 5 Hulntalot Management: 0 Huntalot Owner: -5