Bad communications and service... watch out for this business

Ordered and paid 24th of October 2018, Sent an email to follow up on the 30th October with no response, 2nd sending 31st October with no response. Phoned and spoke to a Dylan on the 1st of November who said they system was down but he will be able to follow up by the end of business that day... last i heard from him. Sent another email (3rd Sending) on the 4th of November , no response. Phoned on the 5th and Spoke to a Garth Holmes who explained that Dylan was no longer there but he will personally ensure that my product was delivered by the end of last week and if not they will refund and then also for the 1st time an email from Animal Gear / Huntalot.com plus another one on the 7th confirming this arrangement. Still no product and now requesting a refund, sent an email on the 11th of November and no response as yet.