You Just Lost A Customer

I had literally the worst experience ever and will never go back to that particular restaurant. I went there during my lunchtime, when I got there, the point of sale terminals weren't working, they asked me to go withdraw cash so I can pay in cash, so I did. Time wasted already.

I came back, I placed the order, waited for 10 minutes and I could see there was no movement, when I asked what's taking so long, the person in the kitchen only starts preparing my order after my inquiry, I asked how long it would take, they said 5 more minutes. I gave them another 10 minutes, then I enquired again, and instead of telling me what's happening, the lady just tells me I should rather go get my money from the till if I'm gonna keep asking her, so I did just that. I got to the till, the person there had to make me wait again because the till was assigned to the very same lady who had sent me over there, and she just seemed fed up and angry about something. Now I had to wait for her to come give me my money back. 25 minutes in a fast food restaurant, I still never got my food, I only got ****py service, disappointment and an attitude from hell.

I don't care how rough her day may have been, you do not take it out on your customers. If you ever go out of business, remember it's people like her who will be your downfall. She said her name was Hazel, I don't even know if that's her real name, but she is really horrible and has single-handedly made sure my colleagues and I never visit that particular store in Sunnypark.