wrong order but cant correct

this is the second time my order is incorrect with this branch, Hungry Lion Korsten Pe.

i placed my order through Mr delivery and then when i checked the order, one item was missing. i immediately called the branch but they did not answer and then tried the head office and they did not answer as well. so i kept on trying and while trying my food was busy getting cold.

eventually i get through and i told them what was placed and what i received. the manager told me that my order was captured incorrectly on the system(doesnt it come off automatically from mr delivery so as to not make mistakes) so they forgot one item. i dont have transport hence i ordered through delivery service because they told me to come fetch the burger and that they cant drop the burger they are understaffed - when she said this i remembered before she said why the phones were ringing is because they were busy.. but now they not busy. i then asked what about my refund and they said why dont i order a chips through the app and then they will send my item with but then i said that minimum order is R100 and i dont want more chips... it seems like they cant think because then i asked for the head office number because now they have my item and my money. also i got old products (chicken). it was not fresh