Wrong amount and flavour chicken

I purchased the pay it forward bucket at the above store on Thursday evening 14/05/2026 at 18:39. I asked the waiting time and I advised 15 minutes. Standard practice always advising less time than it actually takes. The chicken took about 30 minutes. I feel I have to decide whether I wait or not if accurate waiting times are provided.

When I got home, my 3 kind s and I ate at different times. When I calculated the pieces distributed amongst the 4 us, I realized there was only 15 pieces in the bucket! Secondly the slip was so wet from the steam one of my kids threw it in the bin. I provided the order nr (364). I also advised that they van review the footage at the store as I didn't take pictures, as I only realised after the chicken was short. Also, I requested all pieces to be spicy and this was divided half spicy and half normal.

I try to phone and I am being prompted to leave a message. Is anybody working on the telephone line? The other day it cuts me when I get to nr2 in the line.

I urgently need you to set this right.