Worst service at Hungry lion Baywest Mall

I had the worst service at Hungry lion Baywest Mall on the 12th of May 2024, I bought one of their meals and money was deducted in my account, however, they said it doesn't reflect on their side, I showed them the transaction on my phone, after having waited 45 minutes, they said it will be reserved, till today nothing has been reversed, I had to leave with no food or my money.