Worst experience ever

I've written a review 2 weeks ago about how bad the service was at Hungry Lion Broadway and was told that a customer service agent would reach out to me regarding my experience. Since then, I have visited the branch again and had the same experience, if not worse. This time it was both the service and food that was a let down. It was overcooked, and had no flavor at all. And on top of that, There was no communication from any representative from Hungry Lion. This is extremely disappointing as this branch was one of my favorites to frequent.