WORST COMPLAINTS DEP IN COMPLAINTS HISTORY

On Monday I had a bad service at their branch in Makhaza. I didn't make a fuss about it but sent a reasonable complaint on their website & what's app account.

To my shock everything backfired in a subtle way.

1) Monday 31 May was extremely cold and wet, yet the stuff where cuddled by the fryers while their air-con was set to drive out customers.

I paid for a meal and asked for it to be toned down while I relax and enjoy a meal, I was told it's faulty.

Well the complaints representative called me to tell me.they have a standard set for the air con meaning no stuff will temper with it. [wow]

2_ My 3yr old wanted a beverage, and I already had a few in my bag so I didn't think it wise to buy an extra one so I asked the cashier for a straw and she told me each straw is counted for each beverage if she gives it to me, the store will be one straw short on a beverage.

The complaints representative told me. They just don't allow any food bought outside to be consumed in their premises [wow]

3_ No stuff was controlling customers according to covid protocols We as customers crammed in one corner to avoid the cold aircon

The complaints representative told me the regional manager has dealt with the situation and they hope to see me back in their shops "have a good day' [WOW]