Very poor food and hygine

Dear [Head Office / Customer Care Team], I am writing to formally complain about the extremely poor standards at your Marble Hall branch, which I have personally experienced on multiple occasions. Last week, I visited during a busy period, and the branch was in an unacceptable state: food and bones were left on tables and floors, and staff appeared irritated and unfriendly. I returned later that month around 13:00, and nothing had improved. This raises serious concerns about hygiene and food safety. On the weekend, just after 09:00, I visited again to order the Munch Mix. The staff member was unprofessional and unfriendly, stating she had to check with the manager regarding stock. When she finally returned, my order was appalling: the lettuce was old, there was almost no sauce, the chips were partially frozen, and the strips were tasteless and smelled off. Attempting to take a photo was made impossible by the staff constantly watching me. I have been a regular customer at Hungry Lion in Gordon’s Bay and Strand, where food quality and staff friendliness are always excellent. The Marble Hall branch fails to meet the standards I expect from your brand and presents potential health risks to customers. I urge head office to investigate this branch immediately, address these serious hygiene and service issues, and take the necessary steps to ensure that customers are not exposed to unsafe food or poor service in the future. I request a formal response outlining the actions that will be taken. Thank you for your urgent attention to this matter. Kind regards, Richardo Roccon ***