Unpleasant Experience

I visited Hungry Loin recently, expecting a smooth and timely dining experience based on the information provided. When I arrived, I was informed that there would be a waiting period of about 20 minutes, which I thought was fair and reasonable. However, after waiting over an hour, I still had not received my order.

I understand that busy times can lead to delays, but the lack of communication and the significant discrepancy between the estimated wait time and the actual wait was incredibly frustrating.

I was left unsure of when I would receive my order, and it made the entire experience feel disorganized and unprofessional.

And to make matters worst when I got home the Burgers were hard and dry. Please see attached picture.

Not at all what I was expecting. I Immediately throw it away. It was horrible, tasteless, dry and inedible. What a waste of my time and money.

I believe customer service is about more than just serving food; it's about respecting customers' time and being transparent when delays occur.

Unfortunately, I did not feel this respect during my visit. I hope Hungry Loin takes this feedback into account and improves its communication and wait time management in the future.

Would I return? Probably not, given the poor service experience and unappetising food received.