The Hungry in Hungry lion really stands for leaving you Hungry

I've just had the worst experience at hungry lion Westgate mall entrance 3...I ordered my food was told that the waiting time was an hour. Me husband and kids ran some errands came back an hour later to be told the fingers just went in mind you I have a 7 month old with me that had to be indoors already now I'm being told I need to wait another half an hour I ask the employee to call the manager she brushed me off with her hand telling me to wait that's where I get ****ed off and I tell her if she doesn't know how to speak to customers she shouldn't be in customer service she eventually calls the manager he comes and tells me it'll only take a minute just after the employee told us the fingers just went in ...he comes and brings my order I open the food and see that the fingers are still raw I tell him to put that back in the oven I don't want that raw food he proceeds to tell me I must give him the change I got so he can give my money back I tell him I don't want my money back I want my food cause my kids are already waiting for more than an hour and if I go somewhere else now I'll have to wait again the manager with the staff members all need training in customers service the manager specifically was very rude