Que management at Hungry lion

I had a bad customer service experience at hungry lion at phuthaditjhaba in the maluti cresent mall,we were on a very long que that curved out of the store entrance and there was only one sales person at the till point then when i asked for the manager to open to open the rest of the till points so the que can reduce the manager just looked at me like a mad woman and walked away with no explanation or anything only the other sales lady tried to explain to me that the other sales person was on lunch but what puzzles me it that off all the workers in the store in including the manager there is no way there can be only two people who can be able to operate the till,what saddened me was the patience all other customers had on that long que although the manager made no amends for the quick to move faster.