POOR/BAD CUSTOMER SERVICE AT HUNGRY LION, FINGOLAND MALL

Went to Hungry in Butterworth, at Fingoland Mall today, placed an order for Big Bite 3 (3 chicken pieces) and drink. I waited there for almost 30 minutes after processing the payment. I noticed that many people are receiving their orders, even people who have ordered chicken buckets after me, which did not make sense because mine was only 3 chicken pieces. After noticing this, I asked the guy (Avuyonke Mtshali - I hope it's his real name) who was calling out the orders to please check if my order is not on that counter, only to find out that it was pushed aside and called other'. I told him that I've been standing at the front of the line waiting for my order but they are not giving it to me, why? He then said I was lying and that the order was called out, yet the lady (cashier) who assisted with the orders before he came confirmed that she did NOT call out my order number. And what upsets me the most is the attitude he gave me, it was bad, and it was not the first time experiencing this at the same branch. I then asked for the manager and they were both laughing it off before he came to me. I told him everything, no apologies nothing, he just asked if he should give me the number to phone, and that gave me the impression that nothing will be done about this. (During all this, I still haven't received my order, he just left it at the counter). I told him to give me my order and left.

I am not one to complain about bad customer service, but this one upsets me because around December I went to dine at the same branch with my family and I was given rotten meat (all 6 pieces of the box meal) but I never complained about that. I would stand waiting for an order for over an hour at the same branch and I never complained because I like their chicken, but today I had to because this has been going on for so long.