SM
Siyolise M

1 reviews | Active since Dec 2022

03 Nov 2024, 12:35

Poor service Hungry Lion Cape Town Station!!

On Friday I placed an order in your cape town station branch for the double big boss meal and I requested the zamba flavour.

After having to wait for just over 30 mins for my order which I understood because it's a busy period of the month, I got to the office only to find out that my order is incorrect as it was the Original flavor and not the spicy Zamba... you can imagine the disappointment, I had to give it away and go buy myself zinger burger from your competitor who was able to get my zinger burger order right in under 15 mins.... this is really appalling service that is uncharacteristic for hungry lion as we know it.

I'm truly disappointed!!😡

0
Replies (1)
Hungry Lion
Hungry Lion's reply03 Nov 2024, 13:30
Official
Hi Siyolise  thank you for reviewing our Cape town station store.

We're sorry to see your experience was not a good one this time! We'd like to hear more about this so that we can look into it for you. One of our Customer Care Agents will contact you soon. Hopefully we can turn this around for you.

Kind regards,
Hungry Lion