VP
Vuyokazi P

1 reviews | Active since Nov 2025

30 Nov 2025, 10:48

Poor service

I went in to buy burger meal that was on special till 11am the cashier assisted me but I realised a minute later that it's not the same as the one I wanted and the transaction was already finalised.....I then went back to the cashier and asked if I could get the one I actually wanted, she called the manager and I was told they can't void the transaction and that it will take days to void. I am upset because it was literally 2 minutes when I realised the order is wrong and also as a customer I feel my rights were violated because now they expect me to have something I did not want.

0
Replies (1)
Hungry Lion
Hungry Lion's reply08 Dec 2025, 10:28
Official
Hi Vuyokazi,

We're sad to see your experience wasn't a good one. We're very sorry that your were disappointed with the service at our Bay West store. One of our Customer Care Agents will be in touch with you so that we can try and rectify this.

Hopefully, we can turn this around for you.

Best regards,
Team Hungry Lion