Poor service at hungry lion mall of tembisa branch

I am writing to formally lodge a complaint regarding the extremely poor service I received at Hungry Lion, Tembisa Mall. On the date of my visit 2 January 2026 I placed an order for 10 Sticky Wings at 16:01, with Order Number 2963. By 16:31, my order had still not been prepared or handed over. During this 30-minute wait, more than 15 customers who ordered after me were assisted and received their food, while my order was repeatedly ignored. I made enquiries twice with the staff regarding my order, yet no clear response or explanation was given. There was no sense of urgency, no update, and no apology. The manager on duty showed no concern and failed to address the situation or assist in resolving the delay. Due to the complete lack of service and poor management, I requested a cancellation of my order. Even then, there was no apology or attempt to correct the situation. The cashiers appeared uninterested and were busy chatting among themselves, showing no regard for customer service or professionalism. I eventually left the store extremely disappointed and frustrated. This level of service is unacceptable and does not reflect well on the Hungry Lion brand. I would appreciate feedback on how this matter will be addressed and what steps will be taken to ensure better service and management at the Tembisa Mall branch.