Poor Service and Support

I am writing to formally express my disappointment following a recent experience at one of your stores. Last week, I encountered multiple issues that have left me deeply dissatisfied with both the in-store service and subsequent interaction with your customer care team.

Upon placing my order, I experienced a delay in receiving my food despite there being no visible reason for the wait. Additionally, the cashier was unable to accurately calculate my change, which was concerning. After receiving my order, I proceeded to my office, only to discover that the food was undercooked.

Given the poor service I had already received at the store, I decided it would be more practical to contact customer care rather than return to the store. Unfortunately, my experience with customer support was equally disappointing. Although I provided proof of purchase, I was told that no assistance could be offered because I did not have a photograph of the undercooked food.

This level of service, both in-store and through your support channels, has been extremely disheartening. As a customer, I expect to be treated with basic respect and for my concerns to be taken seriously. At this point, I find it difficult to see myself supporting Hungry Lion in the future, especially when there are many other establishments that truly value their customers.

I hope you take this feedback seriously and implement necessary improvements to ensure other customers do not have similar experiences.