Poor Service and ****py Food!

I ordered a Big Bite 2 and Score Energy drink on 14 May 2025 through Mr D website at about 10:30 am and chose to collect my order at Hungry Lion Baywest Mall.

I collected my order at around 12:30 pm but when I told the cashier that I wanted to collect my order that I ordered on Mr D the other lady stopped her from getting my order and I was told to wait while this other lady got the orders for the other customers. I had to wait until the supervisor came and assisted me in getting my order. Even though I gave them the order number I was ignored by that lady who took the orders and she gave the other customers their orders while I had to wait even though I ordered hours ago. And then the cashier said to her colleagues I did not say anything even though I cleary told her I wanted to collect my order from Mr D. The supervisor asked me if I was a customer collecting my order and I said yes and so maybe they thought I was a Mr D driver collecting orders for customers. I have experienced something similar before with this branch where I ordered from Mr D but they thought I was a driver coming to pick up orders and then afterward getting funny looks as if I was *****ing people's orders. I also want to point out that the chicken and chips were dry and had no taste. I am very disappointed that I wasted my money on ****py food.

I have also had many instances of poor service from this branch, and I assure you I will not order from this branch again, as the service from the staff is very poor and they are useless!

P.S. If you need to contact me, you can email me at ***. My phone is not working and so I am unavailable for taking any calls.