Poor service and poor product quality

Had to wait a while to be served with cold (hard body style) chicken but what's worse was the Cold attitude of the Cash Cashier (lady in a grey shirt) at till 1. She needs to work at the back not at the till. The Teams service was so bad that even their Team leader or Manager had to ask why the non spicy chicken was not ready and if she should leave recieving the delivery in order to assist the in store customers. It's cashiers and service staff like those at Kempton park Hungry Lion who need to reapply for their jobs as they don't know why they were selected to work for Hungry Lion. Hungry Lion please put some Flame in those staff members they are clearly out of touch with your Values and Brand.