Poor service and mismanagement at Hungry Lion Dlamini Junction

I am writing to formally lodge a complaint regarding my experience at your DLAMINI JUNCTION store on the 15th.Order 28186 at 10:03am.

Upon receiving my order, I noticed an issue with the Dunked Wings I had purchased. Out of the wings provided, two were extremely small, noticeably smaller than standard size and completely inconsistent with what customers expect. The size was unacceptable and did not represent value for money.

I immediately raised this concern in store and requested assistance from the manager on duty(Jullie) Unfortunately, the manager was dismissive and unprofessional. She simply looked at the wings and stated that “this is the only meat we have” and “these are flats”, without offering any apology, explanation, or willingness to assist. My concern was brushed off entirely.

This is not the first time I have experienced poor service at this store — it is the second complaint. I returned this time only to give the store the benefit of the doubt and a final chance. Sadly, there has been no improvement in customer service or attitude.

The lack of professionalism, empathy, and accountability from management is deeply disappointing. As a customer who makes the effort to travel to this location, I find it unacceptable to be treated in such a dismissive manner. No customer deserves to feel ignored or disrespected when raising a valid concern.

Due to this repeated negative experience, I will no longer be supporting or visiting this store. I hope management takes this feedback seriously and addresses the ongoing service issues at the Dlamini Junction branch.

I look forward to your response.