Poor service.

So i had 2 orders from KwaDukuza Hungry Lion that had missing items , i would go back and report it at the till point and the cashers would just brush it off , so on the last order i noticed that no chips were added and i called the hungry lion call center and reported the issue and was told to expect a call from Hungry Lion KwaDukuza of which i never did , weeks later i receive a email that they cant get hold of me in my number bull **** because no one has ever called me , they don't respect nor value there customer and never acknowledge there mistakes. How can you lie about failing to get hold of someone its unnecessary and ridiculous.