Poor service

There was a transaction made twice on my card today at Mokopane hungry lion next to the crossing mall around 16:30,when I enquired about it I was told there was no network and was tossed to the side to “wait” I waited for almost 35 minutes and when I was finally attended to I was told in a dismissive manner that I’ll only get my money back on Wednesday after 48 hours ,part of the money that was swipped was my rent money they didint even care as to how I will sort myself out and on top of that I didn’t even get my food I waited for almost an hour with no food and no money only dismissive and unprofessional behaviour,this was very embarrassing and I would like for this to be attended immediately