Poor food quality and lack of service

I've been buying Hungry Lion through Mr Delivery multiple times now and a few times in-store. The last few times I've received my order via delivery it has been a total nightmare. From raw chicken to missing food items. On one 1 or 2 occasions Mr Delivery partially refunded me but it goes beyond that. The store has to take accountability for its incompetence. There's times where the crispy coating is a pale color like the chicken hasn't been fried long enough and on some occasions seems like old chicken were refried as it is dry and tough as biltong. I have all the receipts and some pics. The lack of skill used to just wait for the right time to remove chicken is beyond me. I'm sure everything works with a timer. Disgusting to say the least.