Poor customer service

I went to hungry lion carslworld Midrand for the first time ever after work and my order was placed at 18h50. The lady informed me at the till point it will take approximately 6 minutes which I thought would be real quick. I went to spar quickly to do shopping and returned at around 19h12 thinking that sufficient time was provided to pick up and drive home to Melville after a long Exhausting day. The guy that was checking the orders were handing out completed orders after I provided my slip and he literally picked up my order three times and put it back on the tray and obviously I spotted my bag and continued monitoring the situation. Eventually I asked the cashier about my order and I was bluntly ignored. I waited another 5 minutes and eventually insisted on the manager with contact details *** for karabo ma***oane which only then attend to the delay. The only thing that was added to the order and package was just 2 cokes nothing else was inserted into the package. I was disgusted the way my order was handled after there was nothing to be added except 2 cokes and the guy handing out the order intentionally ignored my order. I need to be refunded for this or my meal replaced and delivered at a arranged address because I will not take this lightly and also contact your head office and escalated to the CPA. PLEASE CALL ME ON *** and EMAIL *** and I ensure me the employees will be taken to task further. I hope you treat the matter urgent please