MA
Moegamat A

1 reviews | Active since Jun 2022

28 Dec 2023, 15:39

Pathetic service

Hungry lion watergate 28dec 14:00-15:30 I ordered 3 double big boss burger meals and instead received normal big boss meals I only recieved two of the 3 fries and 1 of the 3 cool drinks it also had to be zamba and it was not, no customer service when speaking to the manager she just says there’s nothing she can do, I paid R580 for a incomplete and wrong meal no refund apology or meal replacement, its pathetic and the worst service ever.

0
Replies (2)
Hungry Lion
Hungry Lion's reply30 Dec 2023, 16:59
Official
Hi Moegamat,
We have not received further feedback from you regarding your complaint. We apologise about your experience at our Watergate store. We value your feedback and we'd like to assist you. Please reply with an alternative contact or convenient time to call you. We'll gladly get back to you. 
MA
Moegamat A's update30 Dec 2023, 18:13
Reviewer Update
Hi please contact me on *** between 12:00-15:00. I also haven’t received any further response besides a missed call I however tried calling back and left a message but no response there after.