Pathetic Service

Pathetic Service and Rude Attitude - Failed to render SERVICE... I am so Disappointed with the Service from Hungry Lion at Jabulani Mall, I'm very flabbergasted... ‎ ‎My order was CAPTURED at 18:38 of which the employee taking my order made me aware that I have to wait for +- 25 to 30 minutes, I therefore agreed. At 19:20 the order that was after me was called before mine while they made her aware she will have to wait EXTRA 10 minutes for the burger special was finished and they put more on the stove. ‎ ‎Entle thee Greatest Employee with attitude decided to give the person behind me my burgers because they ordered with meat. I am no different just because I ordered burgers only... usually I order wings or meat but what I wanted was the burgers only today. ALL CUSTOMERS MUST BE TREATED FAILY AND EQUAL DISPITE THE QUANTITY OR REVENUE AMOUNTS FOR THE PURCHASES. ‎

The pathetic service is when you have to pick up the order... The stupid full Entle who is very RUDE and has STINKING attitude when servicing clients and rolling eyes on clients. she failed to call my order number for collection which is 3544 which only had 2 Munch Burgers and instead she called 3545 which comes after me which had 2 Munch Burgers and Meat. Instead of her calling My Order 3544 she gave 3545 my burgers while the Masondo had communicated to the lady that there will be delay with her munch burgers as they were put in store because the batch ended on order 3544.

‎I requested to see the Manager as Entle was giving attitude, there came a Boy called Nhlanhla Masondo who was laughing and smiling not taking me or my matter seriously and who told me that her colleague did the right thing, He failed to show empathy along his employee entle. How so, because I was there when the Masondo came from the back end to the Front and informed the owner of 3545 order that they will have to wait a bit longer because they put the burger again on stove as they where finished. Now to my surprise i found myself being the one who is told about 10 more minutes which took 15minutes when I have waited for 45minutes already I GOT MY ORDER AT 19:35... VERY AGITATED ‎ I can't believe the Manager himself does not have customer etiquette or good customer service. He cared not to listen to me and decided to dismiss me and spoke on behalf of Entle who gave me attitude. ‎ Worse when I got home the patty is under cooked I had to put it on an Air fryer to finish it off cooking...Which means they took it out before time just to issue out my order. ‎ ‎The manager must be trained for managerial skills, customer service and resolution process as well as the pathetic Entle colleague for customer service, who failed when I asked her why she gave the person who was behind me before me as I was first, I had to force words out of her mouth... instead attitude came out of Her. I AM VERY DISAPPOINTED...They Failed to show empathy THEY SHOULD GET NEW JOBS IF THEY ARE TIRED OF RENDERING SERVICE TO CUSTOMERS of Hungry Lion.