Pathetic customer service

Pathetic service and *********** staff, greenacres branch is the worse. We phone and place order for the king crunch coz we know full well it takes 20min to make, we work in the mall hence time is a issue. For 3 days in a row we had phone orders placed only to get there and the staff laugh about it and says sorry we sold it. What type of customer service is that its pathetic, they need to be trained how to serve customers. I am very very disappointed I will never support them again ever.