AK
Ann K
1 reviews | Active since May 2024
30 Dec 2025, 16:49
Order not packed according to the adverti*****t display screen
I'm really disappointed in Lakeside mall Hungry lion,i ordered 6 pieces of chicken with two large chips,only to find out when I get home no chips packed on my order send an WhatsApp to complain,till today no response from your complain department,clearly there's no use to send and WhatsApp complain knowingly that you Metter wont be attended to In addition I have multiple counts of the orders not being served according to the till slips number eg: if you're order it's number 3 they will serve number 15 while you still waiting for your order.
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Hungry Lion's replyOfficial
03 Jan 2026, 13:11We've received your complaint and we apologise for your experience at our store.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.
Hungry Lion's reply03 Jan 2026, 13:11
Official
We've received your complaint and we apologise for your experience at our store.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.
Our customers are our number one priority, and we take pride in our service and product quality. It’s disappointing to learn about this incident, and we want to assure you that your feedback is taken seriously. We apologise for this experience.
Our Operations team has been informed, and our teams are working hard to improve this. and to ensure it doesn’t happen again. Appropriate measures are in place to improve our service and enhance your experience. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues.
Thank you for your feedback and support.