Missing Items , disappointing feedback from Customer Care

On the 13/10/2021 i place an order on Mr Delivery, i bought the 1 Big bite 2, witha extra coleslaw, Dixie roll, coke and 4 zamba wings. I received no wings and coleslaw. I sent Hungry lion a mail and Carlyn Spannenberg <***> responded - Hi Gillian

We have not been able to reach you on both numbers *** and ***.

Thank you for bringing this to our attention. We apologise for this experience. We understand you're requesting a refund or replacement, but we encourage you to report your complaint to UberEats directly on your app/online account. Complaints on orders placed via delivery, must be reported to the delivery service provider for assistance. You're welcome to message us if you need further information.

Thank you, Hungry Lion Customer Care. Sent several mails again up until this morning no response.