Missing items (almost every time)

5 of my orders from Mr D to Hungry Lion Sevenwacht Mall has been incorrect. 2 times one packet of chips were missing and the last there were 0 from 2 chips. The drivers all tell me the same thing, it happens regularly at Hungry Lion - makes you think . . .

The other 2 times I got hot (chili) burgers where I ordered normal burger.

Every time I send them feedback, I get the standard reply: Please accept our sincerest apologies for your recent experience. This is not the type of service we want you to receive The details of your experience have been sent to our restaurant management team who’ll ensure this is dealt with

This time I phoned and the call center and the lady refused to help me, after I had given my order number, surname and address.