left with out my Food and without my Money

Hungry lion Cape Gate Okavango Rd Shop U29-32, Cape Gate Shopping Centre Cape Gate Cape Town 7560 +***0

I am extremely disappointed and frustrated by the experience I had at Hungry Lion Cape Gate. I paid for my order using my bank card, and while the payment apparently did not reflect on the store's system, the money was successfully deducted from my bank account. Despite having paid, I was denied my food and had to leave empty-handed. What makes this situation even more unacceptable is that my money has still not been refunded. I have been left without the meal I paid for and without access to my own funds. As a customer, this is incredibly frustrating and unfair. I understand that technical issues can occur, but customers should not be expected to carry the burden of those errors. The lack of urgency in resolving this matter has only added to my disappointment. I expect Hungry Lion to take responsibility for this issue and ensure that my refund is processed immediately. No customer should have to repeatedly follow up to recover money that rightfully belongs to them. This experience has left me questioning the quality of customer service and support provided. I sincerely hope this matter is resolved as soon as possible and that steps are taken to prevent other customers from experiencing the same problem.