*****ing Consumer Money

I had 3 purchases of R180 fail using a gift card on 25/12 at Hungry Lion Cleary Park. I have since been in communication with a failing management team since 26/12 to get this resolved and I am still waiting.

For a company as big as Hungry Lion they are failing in their customer services because they don't accept any delays for consumer's money when orders are placed and here I am now 9days later and it still isn't resolved. They keep falling around advising that they are waiting feedback from a "service provider" when they are the ones responsible for taking my money.

One of the managers even had the nerve and inexperience to say I must contact the place where the gift card was issued eventhough proof was supp**** to them that the that money left my account into Hungry Lion's account.

I am still looking for ways to take this further and I am going to the national instution that holds these retailers accountable for errors and ommissions as I have been prejudiced during the festive season of almost R600.00 which I believe they think will fall by the way side as I will not take it further. They are sorely mistaken because I am prepared to meet in the small claims court just to prove these industry giants a point that they cannot do as they see fit.