Incomplete order

I write this complaint with so much frustration in my heart from the bad service I received from Hungry Lion Sharon's Place at Van Der Walt Street Pretoria. I raised this with their Complaints Department however I have had no response from them since Saturday the 18th of May 2019.Two things really irritated me on that day. Firstly the fact that I had a piece missing in my order(9 piece) and the fact that it wasn't the first time that this happened. I feel that the employees that side do this purposely and I'm sure I'm not the only victim. Many people decide to let it go but this time around I will never let this go. My problem is not the piece which was missing and the long wait I had after the cashier took my order and tried to push me to go for the spicy flavor instead of the original flavor I ordered. I was told to wait for 12 minutes to have the original flavor pieces ready however that turned into 26 minutes. What angers me the most is that I feel like when I logged the complaint, I was ignored because they think I'm fighting to get my missing piece back - no - my complaint here is about integrity. I ordered a 9 piece bucket and I deserved to be given exactly that. I don't want and will never believe that it was a mistake because those people must have counting s****s so clearly it's something that they are used to.They want to benefit from customers by *****ing from their orders and I feel that it's totally unacceptable. All customers have to be treated fairly with integrity that's all and Hungry Lion must learn to employ persons with such s****s not people who like taking chances!!!!!!!!!!