I ordered the triple big boss with spicy zamba fillet at hungry lion amalinda,and waited for my order after 15 minutes of waiting I asked about my order was told they waiting for fillets it will be ready in 5 minutes

I ordered the triple big boss with spicy zamba fillet at hungry lion amalinda,and waited for my order after 15 minutes of waiting I asked about my order was told they waiting for fillets it will be ready in 5 minutes. After 30 minutes of waiting I asked about my order again. I was told they did not do the spicy zamba fillets only original. The staff was not even apologetic and they were rude to the customers. I asked for refund, I was given back my money without an apology or efforts being made for me to get my order or opt for alternative after waiting 45 minutes.